Thursday, April 26, 2018

Samsung Galaxy S8 / S8+ audio cuts off problems and solutions

Users in Samsung's Community Forum have recently reported that they are having audio issues with their Galaxy S8 and Galaxy S8 + devices. The sound / Audio of their S8 or S8 + cuts off at random when they are playing music, streaming YouTube videos or playing games.

As far as we understand, this issue seems to only relate to the sound coming out of the speakers, not the audio from the headphones. Users are speculating that the audio issues are due to loose wirering, a theory backed up by the fact that if you apply some pressure just above the speakers, the audio comes back on.

Apparently, if you violently shake the S8 (do not!), It also reproduces the same problem. If this is true, then it will definitely point to a hardware issue-meaning a simple software update will not fix the audio issue on the Galaxy S8.

So is there a solution to fix the Galaxy S8 audio issues?
Samsung has responded to some applications that may have caught an application or a software problem and put it in the safe mode for 1-2 hours and monitor the audio usage. This approximately did not fix the problem though.

Another user pointed out that both the Galaxy S7 and Galaxy S7 had similar issues with the following cutting-edge solutions:

Enable the developer options on your Galaxy S8 if you have not already done so. Go into the developer Options scroll down to media and toggle Prevent USB audio routing on. This apparently left the audio issue on the Galaxy S7 and might promise to work for the S8 and S8 + as well.





If you want to test the speakers of the Galaxy S8 and S8 + in a safe menu, go into yourphone's dialer and type * # 0 *




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